Cex (Birmingham) Contact Number: 0845 345 1664

Call Cex on the contact telephone number for their Martineau Place store 0845 345 1664 to enquire about the value of a used video game before trading it during a visit to the Birmingham branch of the company.


About Cex

Cex is a high street retailer that sells second hand electronics such as laptop computers, mobile phones, pre-owned video games and blu-ray DVDs. The company was established in London but has since grown to have over 350 stores throughout the United Kingdom such as their store in the Martineau Place shopping centre in Birmingham.


Cex (Martineau Place) Store Enquiries – 0845 345 1664

Call Cex on the general enquiries telephone number for their Martineau Place branch 0845 345 1664 to ask for a quote on the value of any electronic device that you wish to trade in at the Birmingham store. For instance, callers can ask for a quote on items such as video games and blu-ray DVDs but will be offered varying amounts depending if they are looking for in-store credit or for a cash exchange. You can can also sell more valuable items in the Birmingham branch of the retailer such as a Sony PS4 console, Apple iPhone or a recent Android smartphone. However, you may have to leave any hardware or electronic device in store during a testing period of 2 hours before you can receive the equivalent value in cash or in-store credit.

You should also phone the Birmingham branch of Cex to apply for a membership as the Martineau Place representative will detail what qualifies as proof of identity and what documentation is needed to complete an application in store. If you decided to set up a standard exchange account then you will receive a Cex membership card but will be unable to trade-in a mobile phone or any other high-value electronic items.


Complaints – 0845 345 1664

You should also call Cex Birmingham on the store’s main contact telephone number 0845 345 1664 if your have any complaints about a recent visit to the retailer. For instance, if you are unhappy with the service provided by a particular member of staff then you should register a grievance with the company. You should also call Cex Martineau Place if you have been mis-sold an item that is not suitable for use in the UK such as a DVD that is not compatible with a region 2 player.


Call Times and Contact Hours

The Birmingham branch of Cex uses a 0845 contact number meaning that all calls will be charged a per-minute rate of up to 7p from both UK mobiles and landline phones. A representative is available during the store’s opening hours of 10am-7pm Monday to Saturday and 11pm-5pm on Sundays.


Cex Contact Numbers – at a glance

Cex Department UK Contact Number Opening Hours
Cex Martineau Place 0845 345 1664 9am-7pm Monday to Saturday, 11am-5pm on Sundays
Complaints 0845 345 1664


Other Ways to Contact the Store


Cex UK Online Support Centre

If you have made a purchase from the online store rather than in a high street branch of Cex then you may wish to leave any enquiries or make a complaint on their Cex UK Online Support Centre.


Visit the Store

Alternatively, customers can ask any questions about selling a video game or used console face to face when speaking to a Cex representative at the address of their Birmingham store: Cex, Martineau Place, 89-90 Bull Street, 26, Birmingham, B4 7AA, United Kingdom.